No-code AI platform for chat, voice automation, and agent assistance.
Floatbot AI Agent is designed to bridge conversational AI (chat + voice) and generative AI, offering enterprises a unified platform to automate interactions across channels. At its core is Floatbot UNO, a no-code LLM-powered building environment enabling non-technical and technical users alike to spin up chatbots, voicebots, and agent assist capabilities. The system supports orchestration between various LLMs, NLP, speech-to-text / text-to-speech, API integration, and custom workflows.
For chat agents, Floatbot supports seamless conversation across channels like web chat, WhatsApp, SMS, and more, preserving context across modalities. For voice agents, it supports inbound/outbound automation, integrates with contact center systems, and employs low-latency models. The AI Agent Assist mode enables agents to receive real-time suggestions or support during ongoing conversations, enhancing productivity.
Floatbot also embeds RAG-powered cognitive search to ground responses on structured and unstructured knowledge, minimizing hallucinations. It provides analytics and dashboards covering sentiment, resolution rates, compliance metrics, and conversational insights. The platform is particularly adopted in sectors like insurance and banking, where use cases include FNOL claims automation, policy servicing, underwriting support, and digital onboarding.
Overall, Floatbot offers a modern, scalable, and enterprise-grade solution for conversational automation, combining voice, chat, and AI assist into one platform.
No-Code / Low-Code Builder — build conversation workflows, bots, voice agents without extensive coding.
Omnichannel Deployment — deploy agents across web chat, SMS, WhatsApp, voice, and other channels.
AI Agent Assist (Copilot Mode) — provide real-time suggestions and context to live agents.
RAG-Powered Cognitive Search — use retrieval + generation to ground responses in real data.
Multi-LLM Orchestration — route queries across multiple language models or AI engines.
Speech & Voice Integration — supports ASR (speech-to-text) and TTS (text-to-speech) for voice bots.
Contact Center Integrations — pre-built connectors with major CCaaS, telephony, CRM systems.
Analytics & Insights — dashboards, sentiment, compliance metrics, conversion tracking.
Scalable Pricing Tiers — multiple plans with different usage limits and features.
Fallback & Human Handoff — smooth transitions from AI to human agents when needed.
Customer Support Automation — handle common queries across chat and voice channels.
Claims Processing in Insurance (FNOL) — accept first notice of loss via voice/chat and auto-initiate workflows.
Digital Onboarding / Banking — guide customers through account setup via conversation.
Voice-First Self-Service — voicebot automates inbound or outbound calls in contact centers.
Sales & Lead Qualification — qualify and route leads via conversational flows.
Agent Co-Pilot / Assistant — provide agents with real-time context, suggestions, and knowledge.
Knowledge Base Retrieval & FAQ Bot — answer questions using RAG on internal documents.
Policy Servicing / Claims Status Updates — users query policy or claim status via chat or voice.
Lite — $99 per month (1 bot, limited minutes/sessions)
Essential — $1,999 per month (2 bots, more usage)
Growth — $4,999 per month
Enterprise — Custom pricing (unlimited or high volumes)
Annual Billing — save ~20% vs. monthly
14-day Free Trial — for new users
Add-on Usage — extra agents or minutes billed based on usage
Flexible Plan Scaling — upgrade or downgrade as needed
Floatbot’s official site declares platform capabilities, plans, and features.
Pricing page shows tiered pricing (Lite, Essential, Growth, Enterprise).
Numerous user reviews (e.g., G2) praising flexibility, ease, and AI performance.
Technology integrations and contact center partnerships listed.
Use in insurance sector with named AI agents (e.g. LISA) and FNOL automation.
Cognitive search documentation confirms use of RAG.
Analytics and metrics modules publicly advertised.
Pre-integrations with major enterprise systems (CRMs, telephony) promoted.
Q: What is Floatbot AI Agent?
A: It is a conversational AI platform offering chatbots, voicebots, and real-time agent assist with generative capabilities.
Q: Is coding required?
A: No — it uses no-code / low-code workflows so non-technical users can build bots.
Q: Can it handle both chat and voice?
A: Yes — it supports omnichannel chat and voice agents with ASR/TTS.
Q: What is AI Agent Assist?
A: It is a copilot mode that supplies suggestions, knowledge, and context to live agents during interactions.
Q: How does the platform avoid hallucinations?
A: It uses RAG (retrieval-augmented generation) to ground responses on real data.
Q: What are integration capabilities?
A: You can connect to CRMs, contact center systems, APIs, telephony platforms.
Q: What are the pricing plans?
A: Plans include Lite ($99), Essential ($1,999), Growth ($4,999), and custom Enterprise tiers.
Q: Is there a free trial?
A: Yes — Floatbot offers a 14-day free trial.
Q: How scalable is it?
A: It supports enterprise-level volumes, multiple agents, and large conversation loads.
Q: In which industries is it mostly used?
A: Insurance, banking, fintech, enterprise customer support, and claims operations.
Q: Does it provide analytics?
A: Yes — sentiment, compliance, usage metrics, and conversational insights are included.
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